Home | Site search | Site map | Contact


Technical services

 
At Progressive Surface™, our Procise Process™ is your guarantee of success. We apply the Procise Process™ to automated machinery and closed-loop process controls for shot peening, abrasive grit blasting, thermal spray coating, and ultra high pressure waterjet stripping applications.

The Procise Process™ includes access to a lifetime of exceptional after-sale service and support from our expert customer service engineers.

24/7 Customer services
24 hours a day, 7 days a week, 365 days a year
616.285.8338 phone
616.285.8342 fax
customerservice@progressivesurface.com

Labor charges
All rates apply to service in the U.S., during normal business hours of 8 am—5 pm, Monday—Friday.

Installation/maintenance services
$125.00/hour

Training/engineering services
$125.00/hour

Travel
$115.00/hour + actual cost of transportation

Expenses (rental car, hotel, etc.)
$200.00/day estimated (actual will apply)

Meal per diem
$39.00/day domestic
$75.00/day outside the USA


Parts order processing

 
In-stock parts are typically shipped within 24 hours. Parts not in stock sometimes can be expedited. Expedited shipments may carry an expedite fee.

Spare parts
616.285.8390 phone
616.285.8342 fax
parts@progressivesurface.com


Remote monitoring

 
Many of our systems have modems installed so that we can remotely monitor and troubleshoot a machine anywhere in the world from our service department.


Training

 
Progressive offers extensive training for all of our systems either at our headquarters in Grand Rapids, Michigan or at your facility. A wide range of training programs are available including:

  • Troubleshooting and maintenance
  • System operator training
  • CNC programming
  • Robot programming
  • Advanced PRIMS/CITS control training
  • Process training

Progressive customer services:
Technical services
Parts order processing
Remote monitoring
Training

 

Shot peening | Grit blasting | Thermal spraying | Waterjet cleaning | Custom automation

Home | Company | Customer services | Contract services | News | Site map | Contact
 

© Progressive Surface | Grand Rapids, Michigan USA | 800.968.0871 | 616.957.0871 | sales@progressivesurface.com